The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. We do not offer refunds, replacements or returns for Custom-matched paint, interior dye or wheel paint products.
You attempted to use a forwarding service and were not able to ship your order.You found another vendor for your paint.
You aren’t able/don’t want to use the paint.The resulting repair of your vehicle does not meet your expectation.You changed your mind or had the car repaired professionally.
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You made a mistake with the color code that you ordered.We will not offer refunds or replacements for situations brought about by the following reasons after we process your order: We reiterate that it is the customer’s responsibility to order the correct OEM paint color code for their vehicle. Shipping costs are normally non-refundable except for situations that we authorize. Please check to ensure a good color match and order completeness prior to this deadline. We offer sales refunds & replacements for up to 30 days from the date of shipment of customer order for valid reasons such as color mismatch, defective and damaged products. We spend considerable time mixing your paint order to match OEM specifications and fulfill your order. Once your order is processed (meaning paint was already mixed), it cannot be canceled and you will be charged for the order. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Īll paint orders are fulfilled manually. Whoever, theres a 7 day grace period after purchase to be return with out restocking fee, after 7 days a 15% restocking fee will be charged upon your return. We have a 30-day return policy, which means you have 30 days after receiving your item to be return. You can always contact us for any return question at STORE REFUNDS Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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